Refund Policy
We offer a 30-day return window, meaning you have up to 30 days from the date of receiving your order to request a return.
To initiate a return, please reach out to us at support@artdrawcreats.com.
Once your return request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your item. Returns that are sent without prior approval will not be accepted.
For any return-related inquiries, feel free to contact us at support@artdrawcreats.com.
Please note that sale items and gift cards are not eligible for returns.
To qualify for a return, your item must be in its original condition, unused or unworn, with tags attached, and in the original packaging. You will also need to provide a receipt or proof of purchase.
Returns should be sent to the following address:
2726 NW 72nd Ave Miami, FL 33122
Once we receive and inspect your return, we will notify you about the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Kindly note that banks or credit card companies may take additional time to process and reflect the refund.
Damaged or Incorrect Items Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or receive an incorrect item, contact us immediately so we can assess the issue and resolve it accordingly.
Non-Returnable Items Certain items are ineligible for returns, including perishable goods (such as food, flowers, or plants), custom-made or personalized products, and personal care items (such as beauty products). Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please get in touch with us for clarification.
Refund Processing We will inform you once we have received and inspected your return. If your refund is approved, the amount will be automatically credited to your original payment method within 10 business days. Keep in mind that financial institutions may take additional time to process and complete the transaction.
If more than 15 business days have passed since your refund was approved and you have not received it, please reach out to us at support@artdrawcreats.com.
